Policy

Complaints & Reporting

How to raise a complaint about this site, its products or its conduct — including reporting content or activity you believe to be unlawful — and how quickly we will deal with it.

Nexus Bio Innovations LLC · last updated 2 September 2026

How to raise a complaint

Send it to support@nexuspeptides.com. Put the word COMPLAINT at the start of the subject line so it is routed and logged as one rather than as general order support.

So that we can deal with it inside the published timeframe, please include:

• What the complaint concerns — an order, a product listing, the content of a page, or the conduct of the business.
• Your order number, if it relates to an order.
• The URL of the page or listing, if it relates to something published on this site.
• A description of the problem, and what you would like done about it.
• An email address we can reply to.

Reporting unlawful content or activity

If you believe something published on this site, or something offered for sale through it, is unlawful, report it to support@nexuspeptides.com with the word ILLEGAL CONTENT in the subject line and the URL of the material concerned.

Reports of this kind are prioritised. We will investigate, and where a report is substantiated we will remove or correct the material and confirm to you what was done. This is completed within 7 business days of the report reaching us, and sooner where the matter is clear-cut.

You do not need to have bought anything to make a report, and reports may be made by anyone, including regulators, payment providers and members of the public.

What happens after you write to us

• Acknowledgement — we confirm we have your complaint and give you a reference.
• Investigation — we establish the facts, which may mean asking you for more detail or reviewing order, shipping or laboratory records.
• Outcome — we write to you with our conclusion and what we are doing about it, within 7 business days of receipt.
• Record — the complaint and its outcome are recorded so that repeat issues are visible to us.

If you are not satisfied

If our conclusion does not resolve the matter, reply to the same address and ask for it to be reviewed. A review is carried out by someone who was not involved in the original response, and we will come back to you within a further 7 business days.

Nothing in this policy limits your right to raise the matter with your payment provider, with a consumer protection body, or with any regulator with jurisdiction over the matter.

Complaints about payment or billing

For a charge you do not recognise, see the billing descriptor on our Contact page, which states what appears on a card statement for an order placed here. If it is still not clear, email us before contacting your bank and we will identify the transaction for you.